Support

Email support@tutumfamily.com. Please do not include a child's full name or contact details in your message.

Tutum

Pair a device: open Tutum on the Mac hub, show the pairing code, and use the Tutum app on the phone to join. Both screens show the same short code; check it matches.
Away from home: turn on the optional relay in the hub's settings so paired devices can reach the hub.
Send feedback: use Tell us how to get better in Settings. The bug-report checkbox is optional and shows you what will be sent.

Parent Settings are behind your parent passcode (and optional Touch ID on Mac).
Add or remove a child in Parent Settings → Children. Removing a child deletes all of their data from the device.
Export a child's data in Parent Settings → Children → Export data.
Delete everything in Parent Settings → Family → Delete all family data.
Reports are in Parent Settings → Reports: per-child daily and weekly reports, family digests, and urgent alerts.
"Tutum Kids isn't ready yet" means the AI connection has not been saved. Open Parent Settings → Family and save the connection.